FAQs

General

-Where is Norganic Booth located?

Limpopo,Polokwane

-Do you sell gift cards?

Not yet

PRODUCT

-Do you list all the ingredients of your products?

Yes, we believe in transparency

-Do your products contain any artificial fragrances,parabens,sulphates and petro-chemicals?

No!

-Are your products safe for children?

We will state which products can be used by children since other ingredients are not good for them nor the dosage

-How long do your products last?

Up to 24 months

-Can I purchase samples?

Yes, when they are available

-How are your products sustained?

Use clean & dry hands/spoon to scoop

-What if I have a very sensitive skin?

You may send us an email or contact us via one of our social media pages or WhatsApp hence so that we may communicate on how to make a special order for you

ORDERING

-What is the status of my order?

You will receive an email confirmation for every process

-What if something I ordered arrived damaged?

Contact us sales immediately at norganicbooth@gmail.com

-What if I need to change or cancel my order?

The process is very fast, once the order is shipped we are unable to cancel it

-What methods of payment do to take?

We accept any major credit/debit cards

-What is your banking details?

Capitec Bank
Account Number: 1497858400
Account holder: Thandiwe Mafhoho
Reference: Order Number

SHIPPING

-How much does shipping cost?

1.Paxi Aka pep-pep (3-9 days) : R50

2.Aramex (1-3 days) : R100

3.Postnet (1-3 days) : R100

-Do you ship internationally?

Not yet

-What if I wrote the wrong shipping address

Unfortunately there’s nothing we can do

EXCHANGE & REFUND/RETURN

-What is your refund/exchange policy?

•Unfortunately, at the moment we don’t do a refund/exchange

If you still have any question, don’t hesitate to contact us here norganicbooth@gmail.com

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