FAQs

General

-Where is Norganic Booth located?

Limpopo,Polokwane

-Do you sell gift cards?

Not yet

 

PRODUCT

-Do you list all the ingredients of your products?

Yes, we believe in transparency

-Do your products contain any artificial fragrances,parabens,sulphates and petro-chemicals?

No!

-Are your products safe for children?

We will state which products can be used by children since other ingredients are not good for them nor the dosage

-How long do your products last?

Up to 12 months but we recommend that you use them within 6 months

-Can I purchase samples?

Yes, when they are available

-How are your products sustained?

Use clean & dry hands/spoon to scoop

-What if I have a very sensitive skin?

You may purchase our samples to test on a small area and results vary from person to person

 

ORDERING

-What is the status of my order?

You will receive an email confirmation for every process

-What if something I ordered arrived damaged?

Contact out sales department immediately at sales@norganicbooth.co.za

-What if I need to change or cancel my order?

The process is very fast, once the order is shipped we are unable to cancel it

-What methods of payment do to take?

We accept any major credit/debit cards

-What is your banking details?

Bank name: Capitec

Acc name: Kurveology

Acc #: 1558202461

Branch code: 470010

Reference: Your Order Number

 

SHIPPING

-How much does shipping cost?

R99

-How fast is your shipping?

3-7 working days

-Do you ship internationally?

Not yet

-What if I wrote the wrong shipping address

Unfortunately there’s nothing we can do

 

EXCHANGE & REFUND/RETURN

-What is your refund/exchange policy?

•Fortunately you are allowed to do a refund/exchange within 7 days

•Used/opened products are not eligible for exchange/refund

•We do offer cash refunds but we are forder to deduct 2% due to bank charges

-What items are non-refundable/exchangeable?

Final/clearance sale

Please note: customers are responsible for shipping costs

 

If you still have any question, don’t hesitate to contact us here hello@norganicbooth.co.za

 

Customers who are local to Polokwane & can be able to pickup the order, insert this coupon: localpickup Dismiss

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